Datum i mjesto održavanja: 12.06.2019.  -  14.06.2019., Zagreb
IBCS® Certified Analyst

As an expert in your field, you have processed important and accurate data. Yet it takes much more to present this data successfully to management or customers.

Focus here must be on your message because recipients will only be able to understand you if you really say what must be said. Management reports require clear notation, as is the case with maps or sheets of music.

Certified program for certification IBCS® Certified Analyst. 

Program duration:
The program consists of two workshops lasting from June 12th to June 14th.

The main objective is presenting universal design standards for reports and presentations that will help participants report and present more effectively – with numerous before-and-after examples taken from actual practice. Find out why large corporations including SAP and PHILIPS have successfully standardized their reporting with the SUCCESS formula of the International Business Communication Standards (IBCS®).

The attendance fee includes training materials, lunch and refreshments during breaks. Number of places on this workshop is limited.


08:30 Reception and distribution of materials
09:00 Introduction: The basics of business communication

  • Management reports: Reports should have something interesting to report
  • Presentations: The PowerPoint culture must be questioned
  • The SUCCESS formula of the International Business Communication Standards (IBCS®)

10:30 Coffee break
​11:00 SAY: Convey a message

  • Focus on the message
  • Detect, explain, or suggest
  • Substantiate message

11:30 STRUCTURE: Organize content

  • Use homogeneous, non-overlapping and exhaustive elements
  • Build hierarchical structures
  • Show logical structure

12:00 EXPRESS: Choose proper visualization

  • Use correct chart type
  • Add comparisons and variances
  • Explain causes

12:30 Lunch break
13:30 EXPRESS: Choose proper visualization (contd.)

  • Replace inappropriate chart types

14:00 SIMPLIFY: Avoid clutter

  • Avoid noise
  • Avoid redundancies

14:30 CONDENSE: Increase information density

  • Utilize space
  • Add data, elements, and objects

15:00 Coffee break
​15:30 CHECK: Ensure visual integrity

  • Avoid manipulated elements
  • Use the same scales

16:00 UNIFY: Apply semantic notation

  • Unify terminology
  • Unify visualization

16:30 Summary

  • Practical application
  • Next steps

17:00 End of training


08:30 Reception and distribution of materials
​09:00 Introduction

  • Summary of the one-day ‘IBCS® with SUCCESS’ training
  • Objective and overview of the two workshop days

09:45 Convey a message (SAY)

  • Elaboration of rules for building storylines, using appropriate wording, and highlighting messages
  • Individual exercise on wording

10:30 Coffee break
11:00 Organize content (STRUCTURE)

  • Elaboration of rules for consistent, mutually exclusive, and collectively exhaustive structuring
  • Group exercise on the improvement of poorly structured text

12:30 Lunch break
13:30 Choose proper visualization (EXPRESS)

  • Elaboration of rules for the proper choice of chart and table types
  • Group exercise with case studies

15:00 Coffee break
15:30 Avoid clutter (SIMPLIFY)

  • Elaboration of rules for a cleaner layout
  • Individual exercises on removing clutter from charts and tables

16:15 Increase information density (CONDENSE)

  • Elaboration of rules for adding data and elements to charts and tables as well as objects to screens and pages
  • Group exercise with case studies

17:00 End of day 1

Day 2: June 14th

09:00 Ensure visual integrity (CHECK)

  • Elaboration of rules for avoiding misperceptions, in particular wrong scaling
  • Discussion on proper scaling for typical practical challenges

10:30 Coffee break
11:00 Apply semantic notation (UNIFY)

  • Elaboration of rules for a consistent semantic notation
  • Exercise: Collaborative design of an IBCS® compliant chart

12:00 Development of a corporate notation manual

  • Elaboration of the necessity and the contents of a corporate notation manual
  • Example: The HICHERT+FAISST IBCS® Notation Manual

12:30 Lunch break
13:30 Case studies

  • Group exercises: Design of report pages supporting given messages
  • Presentation of the results

15:30 Coffee break
16:00 Enabling corporate adoption of the IBCS® Standards

  • Elaboration of the requirements for corporate adoption
  • Summary and outlook

17:00 End of workshop



Jürgen Faisst

Dr. Jürgen Faisst
Jürgen has been working with Rolf Hichert in various capacities for more than 20 years. After receiving his doctorate in 1992 he started his career at MIK GmbH founded by Rolf Hichert. He established a new regional office in Düsseldorf and became a managing partner. In 1998 he joined Business Intelligence pioneer MIS AG, supported the company’s IPO and became COO and CTO on the board. From 2005 to 2013 Jürgen served as CEO of Thinking Networks AG, a leading supplier of corporate planning systems.

Mladen Meter

Dr. sc. Mladen Meter je konzultant i direktor tvrtke Poslovna učinkovitost d.o.o. za poslovno savjetovanje. Posjeduje višegodišnje iskustvo na rukovodećim pozicijama u međunarodnim tvrtkama (Kaufland, Generali, Basler), a trenutačno radi samostalno i s renomiranim inozemnim partnerima na brojnim projektima u Hrvatskoj i u inozemstvu. Magistrirao je 2005. na Ekonomskom fakultetu u Zagrebu, 2006. završio je Controlling Stufenprogramm na austrijskom Controller Institutu u Beču te položio ispit za diplomiranog financijskog kontrolera, a 2012. je doktorirao na Ekonomskom fakultetu u Splitu. Također se školovao na poslovnoj školi IEDC Bled School of Management i na Horváth Akademie u Njemačkoj. Međunarodno je certificirani HICHERT®IBCS konzultant i trener te certificirani konzultant partner za IBCS certificirana informatička rješenja za izradu profesionalnih poslovnih izvještaja i prezentacija prema HICHERT®IBCS standardima. Pripremio je međunarodne kontroling standarde za Hrvatsku te je kao jedini suradnik koji nije iz njemačkog govornog područja bio član međunarodnog projekta (Njemačka, Švicarska, Austrija, Hrvatska) za prepoznavanje i poboljšanje kontroling standarda u poslovnoj praksi poduzeća. Također je jedini koautor, koji nije iz njemačkog govornog područja, međunarodnih standarda kontrolinga „Standards im Controlling“ (njemačko izdanje). Autor je brojnih certificiranih edukacijskih programa za kontroling, financije i menadžment te urednik časopisa za poslovnu praksu „Kontroling, financije i menadžment“ i knjiga „Najnoviji trendovi u kontrolingu“, „Instrumenti kontrolinga“ „Menadžment i kontroling“. Voditelj je radne grupe ICV Croatian Adriatic Region, međunarodne udruge kontrolera ICV – Internationaler Controller Verein, koja je regionalno orijentirana i fokusirana na teme poboljšanja i postizanja izvrsnosti u poslovanju poduzeća različitih industrija. Ovlašteni je interni revizor za banke, financijske institucije i informacijske sustave te certificirani konzultant Mreže konzultanata HAMAG-BICRO-a za područja: poslovnog planiranja, financija, organizacije i poslovnog upravljanja. Lokalni je konzultant Europske banke za obnovu i razvoj - EBRD. Veći broj godina je kao viši predavač predavao na AACSB akreditiranoj poslovnoj školi, a među brojnim fakultetima i poslovnim školama predaje i u Njemačkoj na ESB Business School u Reutlingenu. Također vrlo često predaje na otvorenim i in-house edukacijama u Hrvatskoj i inozemstvu.

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